FAQ
Last Updated: October 2026
At Dihfyhvhb, operated by Hongkong Marine Instrument Co., Limited, we respect your privacy and value transparency. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you browse our online store, purchase decorative magnets, or communicate with us.
1. Categories of Information We Collect
Depending on your interactions with our store, we may collect:
Information You Provide: Your name, shipping and billing addresses, email address, telephone number, and information submitted during checkout, account registration, or customer support communications.
Order and Payment Information: Products purchased, selected designs, quantities, transaction amounts, payment status, and return or refund records. Payment credentials are processed by the payment providers available at checkout. Please do not send full payment card numbers or security codes to our customer support team.
Device and Usage Information: Your IP address, browser type, operating system, device identifiers, approximate location inferred from your IP address, referring URLs, and interactions with our store.
Communication Preferences: Your marketing subscription status, consent choices, and privacy preferences.
2. How We Use Your Information
We use personal information for the following purposes:
Order Processing and Delivery: To verify payments, prepare orders, arrange delivery, provide tracking updates, and manage returns or refunds.
Customer Support: To answer questions and resolve issues relating to our products, orders, or services.
Store Improvement: To understand browsing patterns, assess product preferences, and improve our website’s functionality and shopping experience.
Transactional Communications: To send order confirmations, shipping notifications, and essential account or security messages.
Marketing Communications: To send promotional emails, collection updates, and decorative magnet recommendations when you have opted in. You may unsubscribe at any time.
Advertising and Analytics: To measure advertising performance and support personalized advertising where enabled and permitted by applicable law.
Security and Legal Requirements: To detect fraud, protect our services, maintain business records, and meet applicable legal obligations.
3. Information Security
We use reasonable administrative and technical measures appropriate to the personal information we handle. These measures may include secure connections, access controls, and safeguards provided by our technology and payment partners.
Access to personal information is limited according to business needs. Payment information is handled through the payment services available at checkout.
No online service or storage system can guarantee complete security. Please keep your account credentials confidential and avoid sending sensitive financial information by email.
4. Third-Party Disclosures and Service Providers
We may disclose personal information to parties that support our business operations, including:
Store and Technology Providers: Providers supporting our storefront, hosting, checkout, communications, and related functions, including Shopify where used.
Payment Processors: Providers that authorize payments, process transactions, and help prevent payment fraud.
Fulfillment and Shipping Partners: Providers that require order details and delivery information to prepare and deliver your purchases.
Analytics and Advertising Partners: Providers that help us understand website activity, measure campaigns, and deliver advertising, subject to applicable consent and opt-out requirements.
Legal and Professional Recipients: Authorities, advisers, or other parties where necessary to comply with law, protect rights, or address suspected unlawful activity.
We may also disclose information in connection with a business acquisition, restructuring, or asset transfer, subject to applicable privacy requirements.
We do not sell personal information for monetary payment. Certain disclosures for advertising may nevertheless qualify as a “sale” or “sharing” under applicable privacy laws.
Advertising Provider Information
Depending on the integrations enabled in our store, advertising and analytics providers may include:
- AppLovin: Advertising personalization, campaign measurement, and attribution. Privacy Policy
- Meta Platforms: Facebook and Instagram advertising, audience measurement, and conversion tracking. Privacy Policy
- Google: Website analytics and advertising measurement. Privacy Policy
These providers may receive device identifiers, browsing events, and purchase-related information when their technologies are enabled, subject to applicable privacy choices.
5. Cookies and Tracking Technologies
Our store may use cookies, pixels, and similar technologies to:
- Maintain shopping carts, checkout sessions, and security features.
- Remember preferences and improve website functionality.
- Analyze traffic and identify performance issues.
- Measure advertising and support personalized promotions where permitted.
Where consent is required, nonessential tracking technologies are used only after the necessary consent is obtained.
You can manage cookies through your browser settings and any privacy controls available on our website. Disabling essential cookies may affect checkout and other store functions.
General browser “Do Not Track” signals are different from legally recognized opt-out preference signals and may not automatically change tracking settings. Where required by applicable law, we honor recognized signals such as Global Privacy Control (GPC).
6. Children’s Privacy
Our store is intended for adult shoppers. We do not knowingly collect personal information from children under 13 or below another age requiring parental consent under applicable law.
If you believe a child has provided personal information without the necessary authorization, please contact support@dihfyhvhb.com. We will investigate and take appropriate steps to delete the information.
7. Data Retention and International Processing
We retain personal information for as long as reasonably necessary to fulfill orders, provide support, maintain required records, prevent fraud, resolve disputes, and satisfy applicable legal obligations.
Retention periods depend on the information involved and the purpose for which it is processed. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Our company is based in Hong Kong, and our service providers may process information in other countries. Where applicable law requires safeguards for international transfers, we use the required safeguards or other legally permitted transfer mechanisms.
8. European Economic Area and United Kingdom Privacy Rights
Where applicable European or United Kingdom data protection laws apply, our legal bases for processing may include:
- Performing a contract with you, including fulfilling your order.
- Your consent, where required.
- Legitimate business interests, where those interests are not overridden by your rights.
- Compliance with legal obligations.
Subject to applicable conditions and exceptions, you may request access, correction, deletion, portability, or restriction of processing of your personal information. You may also object to certain processing or withdraw consent where processing relies on consent.
To submit a request, email support@dihfyhvhb.com. You may also lodge a complaint with the relevant supervisory authority.
9. California Privacy Rights
Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies, eligible California residents may have the right to:
- Know about personal information collected, used, and disclosed.
- Request access to personal information.
- Request correction of inaccurate information.
- Request deletion, subject to applicable exceptions.
- Opt out of the sale or sharing of personal information.
- Limit certain uses or disclosures of sensitive personal information, where applicable.
- Exercise privacy rights without unlawful discrimination.
The categories of information, sources, purposes, and recipients are described in this policy.
Where required, we process recognized opt-out preference signals, including GPC, as requests to opt out of sale or sharing for the browser or device transmitting the signal.
Please contact support@dihfyhvhb.com to submit a request. We may need to verify your identity for certain requests. Authorized agents may act on your behalf where permitted, subject to appropriate verification.
10. Security Incidents
If a security incident affects personal information, we will investigate, take appropriate corrective action, and provide notifications to affected individuals or authorities when required by applicable law.
The timing and content of any notification will depend on the circumstances and applicable legal requirements.
11. Marketing Email Preferences
Our promotional email practices include:
- Clear sender information and non-deceptive subject lines.
- An unsubscribe option in promotional emails.
- Processing unsubscribe requests within applicable legal deadlines.
You may unsubscribe through the link in a promotional email or by contacting us. Essential order, shipping, account, and security messages may continue after you opt out of marketing.
12. Policy Updates and Contact Information
We may update this Privacy Policy to reflect changes in our services, information practices, or legal requirements. The current version will appear on this page with an updated revision date. Additional notice or consent will be provided where required.
For privacy questions or requests, please contact:
- Brand Name: Dihfyhvhb
- Legal Operating Entity: Hongkong Marine Instrument Co., Limited
- Business Address: Portion 1 of Unit No. 721A, 7/F, Star House, No. 3 Salisbury Road, Tsim Sha Tsui, Hong Kong
- Customer Support Email: support@dihfyhvhb.com
- Contact Telephone: +1 (507) 669-7026
- Business Operating Hours: Monday–Friday, 9:00 AM–6:00 PM, Eastern Time (ET)